We talk through it
What is happening, who it affects, what you have tried, and what “better” would look like.
You don't need to know the product, service, or technology involved. Describe what's taking too long, causing frustration, or keeping the business from moving forward.
Adam will follow up to understand the situation—not launch an automated sales sequence.
What is happening, who it affects, what you have tried, and what “better” would look like.
If it does, you'll discuss a useful next step. If it doesn't, you'll get an honest answer.